We know the fun part is getting the thing you ordered, not wondering where the thing you ordered is. Here's what to expect.
Processing & Production
Most products sold by LaiCi are made, customized or produced specifically for each order. Because of this, processing time and shipping time are two different things. Your estimated production timeline may depend on:
- Product type
- Quantity
- Level of customization
- Design requirements
- Material availability
- Current order volume
- Whether a production partner is involved
An estimated turnaround time will be provided once your project is assessed. Turnaround begins after all required information, agreed upon payment and design approvals have been received. Please keep your needed-by date in mind when ordering. Submitting an order request does not automatically guarantee that a specific deadline can be accommodated.
Shipping:
Shipping is available for most eligible orders throughout the United States. Shipping charges, when applicable, are calculated based on the order, package size, destination and selected shipping method. Once your order ships, tracking information will be provided when available. Delivery estimates provided by shipping carriers are estimates and are not guaranteed by LaiCi. Carrier delays, weather, incorrect addresses and other circumstances outside of our control may affect delivery. Specialty & 3D Printed Products Certain products, including some 3D printed and specialty-manufactured items, may be produced or fulfilled with the assistance of a production partner. These products may ship directly from the production facility to you. If your order contains multiple types of products, they may be produced in different locations and arrive in separate packages at different times. Separate tracking information may be provided for each shipment. Don't panic if one box arrives without its little friends. They may simply be traveling separately.
Production Delays:
If an unexpected issue prevents us from shipping your order within the timeframe originally provided, we will contact you with updated information and available options. We do our best to provide realistic timelines instead of making promises that require supernatural intervention.
Incorrect Shipping Addresses:
Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting payment. If you notice an error before your order ships, contact us as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered fulfillment. LaiCi is not responsible for orders delivered to an incorrect address supplied by the customer. If a package is returned because of an incorrect or incomplete address, additional shipping charges may be required before it can be resent.
Lost, Stolen or Delayed Packages:
Once an order has been transferred to the shipping carrier, the carrier controls transportation and delivery. If tracking shows unusual delays or your package appears lost, please contact me by text at (470)767-1949 as soon as you realize the mistake and I will assist with available carrier information or claim procedures when possible. If tracking shows a package as delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members or neighbors
- Allow a short period for premature delivery scans to update on the carrier site
- Contact the shipping carrier
Local Pickup:
Local pickup may be available for eligible orders. If you choose local pickup, you will receive instructions once your order is completely finished and ready. Please do not arrive for pickup before receiving confirmation. I want you to have your stuff too. It just has to exist first.
Questions About Shipping:
For questions regarding an order or shipment, contact: admin@laicilex.com Please include your name and order number when available.
